Privacy Policy

Last updated: January 1, 2026

Introduction

Flowers Abk, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable state and federal privacy laws.

What Data We Collect

Personal Information

We may collect the following personal information:

  • Name (first and last)
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Payment information (processed securely through third-party processors)
  • Order history and preferences
  • Communication records

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Geographic location (general area)

Cookie Data

We use cookies and similar tracking technologies. For details, please see our Cookie Policy.

Why We Collect Your Data

We collect and use your information for the following purposes:

  • Order Processing: To process, fulfill, and deliver your flower orders
  • Communication: To respond to inquiries and provide customer support
  • Service Improvement: To improve our products, services, and website
  • Marketing: To send promotional communications (with your consent)
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Analytics: To analyze website usage and improve user experience

Who Has Access to Your Data

Internal Access

Access to your personal information is limited to employees and contractors who need it to perform their job duties, including:

  • Customer service representatives
  • Floral designers processing your orders
  • Delivery personnel
  • Administrative staff
  • Technical support staff

Data Security Measures

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive data
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

Third-Party Sharing

We may share your information with third parties in the following circumstances:

  • Service Providers: We share necessary information with vendors who help us operate our business, such as payment processors, delivery services, and email providers.
  • Business Partners: We may share information with partners who provide complementary services.
  • Legal Requirements: We may disclose information when required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

Your Rights and How to Delete Your Data

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your data for certain purposes
  • Restriction: Request restriction of processing

How to Request Data Deletion

To request deletion of your personal data, you may:

  • Email us at contact@flowers-abk.com with "Data Deletion Request" in the subject line
  • Call us at +1 (423) 577-3500
  • Write to us at: Flowers Abk, LLC, 361 Boston Post Rd, North Windham, CT 06256

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Data Controller Contact Information

The data controller for your personal information is:

Flowers Abk, LLC
361 Boston Post Rd
North Windham, CT 06256
United States

Email: contact@flowers-abk.com
Phone: +1 (423) 577-3500

Your Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Flowers Abk, LLC
361 Boston Post Rd
North Windham, CT 06256
Phone: +1 (423) 577-3500
Email: contact@flowers-abk.com